5. Type of information we process

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We process the following information collected by means of electronic submission or physical forms (as may be applicable):

(i) Active Information:

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• Your name and surname;

• Your gender, age group and weight

• Physical address;

• Your e-mail address;

• Your telephone and mobile number;

• Your Identity and/or passport number;

• Your company details

• Your passport nationality, issue date and expiry date

• Your personal opinion, views, interests and preferences

• Your emergency contact details

• Your medical requirements, and

• Your dietary and special requirements;

(ii) Inactive Information collection:

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• the type of web browser you use,

• the operating system you use,

• the date and time of your visit to our websites,

• the specific pages you may have visited, and the address of the website

We do not receive or process credit card information and use recognised and respected Paygate portals to securely receive credit card payments. We do not have access to any credit card information.

6. What do we do with your information?

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Personal Information will only be used in accordance with this Policy or as specifically disclosed to you and/or brought to your attention at the time you provide the Personal Information.

The Personal Information will be processed by us (or third parties approved by us), pursuant to and for the following purposes:

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• verifying your identity;

• transmitting and receiving correspondence in relation to our services or products, including the preparation of itineraries and submission of quotes;

• transmitting marketing material as specifically requested by you;

• processing payments, refunds and the like;

• facilitating delivery of the services or the products;

• to monitor and analyse your conduct in respect of the Websites and/or services for research and statistical purposes;

• for compliance and risk purposes;

• tailor make marketing and promotional material which the we believe may be of relevance and interest to you;

• to personalise and enhance your online and guest experience;

• to recognise you as a repeat guest and to acknowledge your loyalty and preferences from past bookings as well as deal with any enquiries, correspondence, concerns or complaints you have raised;

• to conduct market and / or academic research to identify potential markets and trends, to develop new products and services and to improve the nature of the products and/or services;

We may share your Personal Information with our subsidiaries or third party service providers in order and only to the extent necessary to render supporting and / or ancillary services or products to facilitate our service or product delivery to you, which service providers will be required to comply with / adhere to the same principles (as may be applicable) contained in this policy when processing your Personal Information.

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We will not sell, transfer, share, or otherwise permit access to your Personal Information with any third parties other than as described in this Policy.

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Please note that we reserve the right to transfer, or otherwise share without restriction aggregated, de-identified, and other non-personally identifiable information as contemplated in this Policy.

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We further reserve the right to use or disclose your Personal Information to comply with applicable laws, regulations, legal processes, and law enforcement inquiries, as required by litigation, to take precautions against liability, and protect the security and integrity of our Websites and the safety of its users.

7. Newsletter subscribers

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Should you wish to subscribe to our newsletter, we will, from time to time, send you promotional emails about The Wild Travel Company’s special offers or other information using the email address which you have provided.

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Whilst we love to keep in touch with our guests to share conservation victories, exciting products and exceptional services, we do not contact our guests via email, short message service (SMS) / text or similar electronic solutions for marketing purposes unless they have provided us with their consent to do so. Such engagement shall at all times be limited, be relevant and we trust be of interest to you as our guest.

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Please note that you can unsubscribe from this list at any time should you wish to by selecting the “unsubscribe” button at the bottom of the newsletter, or by emailing us your request aneta@thewildtravelcompany.com or selecting the unsubscribe link at the bottom of every email you receive from us.

8. Third Party Policies

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On our marketing material or websites you may see references or links to websites that are owned and/or managed by third parties which third parties are unrelated to The Wild Travel Company (“Third Party Websites”), which Third Parties Websites are specifically excluded from this Policy.

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These Third Party Websites have separate and independent privacy policies applicable to their respective websites, services and or products and may follow different practices in the processing and securing of your Personal Information.

You are strongly advised to read the privacy policy of each Third Party Website you engage with before providing your Personal Information as we cannot accept any liability should the Third Party Website process your Personal Information in any unlawful manner.

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We therefore make no warranties or representations and bear no responsibility or liability whatsoever regarding any  services and / or products offered,  promoted and / or advertised on Third Party Websites and / or services and / or products rendered by any third party which may have been  accessed or used through or by means of our websites and/or their associated services.